Knockhatch Ski Centre Bookings
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Alternatively, you can get in contact using the details below.
Office: 01323 442051

Know Before you Go - Covid-19

Knockhatch Ski and Snowboard Centre is opening again from Friday 4th December 2020!

The team are so grateful for your patience and support for our family business during these unprecedented times.
Knockhatch Ski and Snowboard Centre is following all Government guidelines and is constantly reviewing and updating practices in the light of official advice.

Planning your visit

How to book tickets

We are following Government guidelines and limiting lessons/sessions at the Ski and Snowboard Centre. Therefore, everyone wishing to visit for open practice, lessons and Ringo-ing will need to book their lesson/session online in advance. This is for the safety of yourselves, other visitors and our team. Tickets will NOT be available to purchase at the Centre. If you miss your time slot then your lesson/session may not be forfeited with no refund given. To make a booking click here.

Can we meet in groups?

In line with Government guidelines we will not be able to offer group bookings unless everyone is form the same household or bubble.

Rule of Six

From Monday 14 September, you must not meet with people from other households socially in groups of more than 6. This will apply indoors and outdoors, including in private homes. This change will simplify and clarify the rules on social gatherings, so they are easier to understand and easier for the police to enforce. There will be a limited number of exemptions. COVID-19 Secure venues, such as places of worship, restaurants and hospitality venues, can still host larger numbers in total but groups of up to 6 must not mix or from larger groups. This rule will not apply to individual households or support bubbles of more than 6 who will still be able to gather together. From Monday 14th September, this limit will be enforceable in law.

What will be open?

  • Off-piste bar (hot drinks, soft drinks and snacks). When eating or drinking, by law we ask that all customers are sat at a table.
  • Toilets

Payments, card or cash?

We ask that all customers use contactless payment methods across the Ski and Snowboard Centre wherever possible.

Gift Vouchers

If you have a Knockhatch Gift Voucher that expired during the time we were closed (21st March – 16th July 2020), we will extend the expiry until 31st August 2021.

Parking

We ask that you park sensibly, leaving at least one bay space between cars, and respect the space of other visitors.

Will I need to wear a face mask?

In line with Government advice, masks are mandatory to be worn in the Centre building, including the Off-piste Bar during your visit, unless you are under 11 years old or exempt.

If deemed necessary you may be asked to wear a mask at some points during the lesson/session as well.

For exemptions and more information please visit:

www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own


Safety Measures

What additional safety measures will be in place?

We have introduced a number of safety measures around the Ski and Snowboard Centre to keep visitors at the Centre as safe as possible. These include;

  • Reduced lesson, open practice and Ringo-ing sessions/numbers.
  • If necessary we will limit numbers in the Centre's building.
  • Face masks to be worn in the Centre's building, unless under 11 years old or exempt.
  • Cleaning regimes have been increased throughout the Centre.
  • All equipment - skis, boards, boots, helmets and ringos are sprayed down between use with either D10 spray or Ramsol Sanitiser Disinfectant Spray.
  • The toilet block will be cleaned more regularly according to use/demand and a hand sanitising station will be available for customers to sanitise their hands before and after use.
  • Screens have been added at all till points in use.
  • Increased signage and social distancing measures around the Centre.
  • Rather than a one-way system, we will be asking all customers to keep 'left' as you walk around the Centre and to give way at junctions.
  • We have added ‘Sanitising stations’ around the Centre for self-use.
  • Social Distancing floor marks have been added in all necessary queue areas.
  • Staff have attended a full safety training for themselves and customers prior to opening and will wear Personal Protective Equipment (PPE) where necessary.

What do we expect our customers to do to help themselves, other visitors and our staff members stay safe?

  • If you are showing any Coronavirus symptoms, please stay at home and call NHS 111.
  • If you show any signs of Coronavirus symptoms while you are at the Centre, please inform a member of the management team and make your way home and call NHS 111.
  • Face masks to be worn in the Centre's building, unless under 11 years old or exempt.
  • Please take responsibility for your own social distancing whilst at the Centre.
  • Make sure you wash your hands regularly and use the hand sanitiser stations around the Centre. We would also advise you bring your own sanitiser with you as well.
  • Prepare your children prior to visiting, so that you and they can help us all to keep the Centre safe.
  • Children must be supervised at all times.
  • Adhere to our signage and recommendations with regard to your safety and the safety of our staff.
  • Use contactless payments wherever possible.
  • Refrain from touching fences.
  • Be patient and kind to our staff, they are as new to all of this as you are. If you have any concerns during your visit, please ask to speak to a member of the management team.

First Aid

We will continue to provide first aid to visitors but we will ask parents/guardians to administer minor first aid to their children themselves. Of course, we will provide the plasters, wipes, ice packs etc… along with guidance and support. Where visitors require assistance with more substantial first aid, our first aiders will be required to wear mask and gloves.

If you show any signs of Coronavirus symptoms while you are at the Centre, please inform a member of the management team and make your way home and call NHS 111.


Hands. Face. Space.

Washing your hands

While coronavirus is not likely to survive for long periods of time on outdoor surfaces in sunlight, it can live for more than 24 hours in indoor environments. Washing your hands with soap and water for at least 20 seconds, or using hand sanitizer, regularly throughout the day will reduce the risk of catching or passing on the virus.

Covering your face

Coronavirus is carried in the air by tiny respiratory droplets that carry the virus. Larger droplets can land on other people or on surfaces they touch while smaller droplets, called aerosols, can stay in the air indoors for at least 5 minutes, and often much longer if there is no ventilation. Face coverings reduce the dispersion of these droplets, meaning if you’re carrying the virus you’re less likely to spread it when you exhale.

Making space

Transmission of the virus is most likely to happen within 2 metres, with risk increasing exponentially at shorter distances. While keeping this exact distance isn’t always possible, remaining mindful of surroundings and continuing to make space has a powerful impact when it comes to containing the spread.


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Know Before you Go - Covid-19